# Orkest Services: complete service catalog Canonical source: https://services.orkest.net/servicos Orkest Services designs, builds, operates and evolves custom software and technology capabilities for companies. Engagements may be structured as diagnostics, projects, continuous evolution, managed services, dedicated squads or staff augmentation. ## English service catalog ### 1. Strategy, Discovery and Technology Advisory Understand the problem, set priorities and reduce risk before investing in technology. Technical scope: Discovery, architecture, roadmaps, assessments and on-demand technology leadership. Services: Diagnosis and Discovery; Digital Strategy; Technology Roadmap; Architecture and Technology Advisory; CTO as a Service and Fractional CTO; Technical Assessment and Due Diligence. ### 2. Product Design, UX and Digital Experience Design products that are easy to understand, use and evolve, with decisions validated by users. Technical scope: Research, information architecture, interfaces, design systems and interactive prototypes. Services: Product Discovery; UX Research; UX Design; UI and Product Design; Design Systems; Prototyping and Validation; Customer Experience and Digital Experience; Web Design, Corporate Websites and Landing Pages. ### 3. Software House and Custom Engineering Build systems around the specific rules, people and integrations of the operation. Technical scope: Web and enterprise applications, frontend, backend, full stack, APIs and microservices. Services: Web Systems; Websites, Portals and Web Applications; Enterprise Applications; Backend Development; Frontend Development; Full Stack Development; Microservices Architecture; APIs and Integrations; Product and Platform Engineering. ### 4. Mobile Development Bring journeys, services and operations to consistent and secure mobile applications. Technical scope: Native or cross-platform applications, mobile backend, notifications and store publishing. Services: iOS Applications; Apple, iPhone, iPad and App Store Ecosystem; Android Applications; Google, Android and Google Play Ecosystem; Cross-Platform Applications; Mobile Backend; Store Publishing and Management. ### 5. Digital Products and SaaS Turn an opportunity into a digital product with a model, metrics and continuous evolution. Technical scope: MVPs, SaaS, multi-tenant platforms, portals and product management. Services: MVP and First Functional Release; SaaS Products; Multi-tenant Platforms; Portals and Digital Platforms; Product Evolution; Product Management. ### 6. System and Legacy Modernization Evolve older technology without putting business continuity at risk. Technical scope: Assessment, refactoring, replatforming, rearchitecture, rewriting and cloud modernization. Services: Legacy Assessment; Refactoring; Replatforming; Rearchitecture; Rewriting; Cloud Modernization; Mainframe Modernization; API Enablement. ### 7. Cloud, DevOps and Platform Engineering Ship software more frequently and operate with scale, observability and cost control. Technical scope: Cloud, CI/CD, IaC, containers, Kubernetes, SRE, observability and FinOps. Services: Cloud Strategy and Advisory; AWS, Microsoft Azure and Google Cloud; Cloud Migration; Cloud-Native Development; DevOps; CI/CD; Infrastructure as Code; Containers and Kubernetes; Platform Engineering; SRE; Observability; FinOps. ### 8. Quality Engineering and Software Testing Reduce failures and make quality part of every delivery, not only a final stage. Technical scope: QA, functional, integration, regression, automation, performance and security testing. Services: Quality Assurance; Functional Testing; Integration Testing; Regression Testing; Automated Testing; Performance Testing; Security Testing; Quality Engineering. ### 9. Data, Analytics and Business Intelligence Organize scattered data to produce reliable indicators, analysis and decisions. Technical scope: Pipelines, data lakes, warehouses, lakehouses, BI, data science and governance. Services: Data Strategy; Data Engineering; Data Platforms; Data Integration; Business Intelligence; Advanced Analytics; Google Analytics 4 and Digital Analytics; Data Science; Data Governance; Master Data Management. ### 10. Artificial Intelligence and Generative AI Apply intelligence to real tasks and decisions, connected to company data and limits. Technical scope: Machine learning, LLMs, RAG, copilots, agents, computer vision, MLOps and governance. Services: AI Strategy and Assessment; Machine Learning; Generative AI and LLMs; RAG; Copilots; AI Agents and Agentic AI; Conversational AI; Computer Vision; Fine-tuning; MLOps and LLMOps; AI Governance. ### 11. Cybersecurity and DevSecOps Protect access, data, applications and infrastructure from design through operations. Technical scope: AppSec, DevSecOps, cloud security, IAM, assessment, testing and security architecture. Services: Application Security and AppSec; DevSecOps; Cloud Security; Identity and Access Management; Security Assessment; Security Testing; Security Monitoring; Security Architecture. ### 12. Enterprise Platforms and Business Applications Connect and evolve the core platforms supporting finance, customers, people and operations. Technical scope: ERP, CRM, SAP, Oracle, TOTVS, Salesforce, Dynamics 365, low-code, integration and AMS. Services: CRM; Salesforce; ERP; SAP; Oracle; TOTVS; Microsoft Dynamics 365; Low-code and No-code; Microsoft Power Platform; Legacy Integration; AMS. ### 13. Managed Services, Support and Evolution Keep systems available, supported and evolving after they enter production. Technical scope: Maintenance, AMS, N1 to N3 support, 8x5 or 24x7 operations, SRE, AIOps and SLAs. Services: Application Maintenance; Corrective Maintenance; Evolutionary Maintenance; Application Management Services; N1, N2 and N3 Support; 8x5 and 24x7 Operations; Incident and Problem Management; Monitoring and Observability; SRE and AIOps; SLA and SLO Management. ### 14. Squads, Outsourcing and Staff Augmentation Quickly expand team capacity with individual professionals or complete teams. Technical scope: Dedicated squads, staff augmentation, outsourcing, specialists, pods and team extension. Services: Squad as a Service; Dedicated Squads; Staff Augmentation; Development Outsourcing; Professional Services; Agile Pods; Team Extension. ### 15. E-commerce, Digital Commerce and Marketplaces Create digital sales journeys connected to payments, inventory, logistics and relationships. Technical scope: E-commerce, marketplaces, commerce platforms, checkout, integrations and omnichannel. Services: E-commerce Development; Marketplace Development; Commerce Platforms; VTEX, Shopify, Magento and WooCommerce; Commerce Integrations; Google Merchant Center and Marketplaces; Checkout and Payments; Omnichannel; Growth and Conversion. ### 16. CRM, Customer Experience and MarTech Unify the customer view and make every interaction more relevant and measurable. Technical scope: Customer 360, CRM, journeys, personalization, marketing automation, MarTech and DXP. Services: Customer 360; CRM Implementation; Customer Journey; Personalization; Marketing Automation; MarTech; Technical SEO and Search Optimization; Google Analytics and Tag Manager; Google Ads, Meta Ads and Digital Media; Marketing Websites and Landing Pages; Digital Experience Platforms; Conversational Commerce. ### 17. Process Automation and Optimization Remove manual work and connect processes that rely on repetition and checking. Technical scope: Workflow, RPA, integrations, intelligent automation and hyperautomation. Services: Process Discovery; Workflow Automation; RPA; Intelligent Automation; Process Integration; Hyperautomation. ### 18. Innovation and Emerging Technologies Test new possibilities quickly before committing to larger investments. Technical scope: Labs, PoCs, rapid prototyping, IoT, immersive experiences and technology assessment. Services: Innovation Consulting; Innovation Labs; Proof of Concept; Rapid Prototyping; IoT; AR, VR and Immersive Experiences; Emerging Technology Assessment. ## Brazilian Portuguese service catalog ### 1. Estratégia, Discovery e Consultoria Entender o problema, decidir prioridades e reduzir risco antes de investir em tecnologia. Technical scope: Discovery, arquitetura, roadmap, assessment e liderança técnica sob demanda. Services: Diagnóstico e Discovery; Estratégia Digital; Roadmap de Tecnologia; Arquitetura e Technology Advisory; CTO as a Service e Fractional CTO; Assessment e Due Diligence Técnica. ### 2. Product Design, UX e Experiência Digital Desenhar produtos simples de entender, usar e evoluir, com decisões validadas por usuários. Technical scope: Pesquisa, arquitetura da informação, interfaces, design systems e protótipos navegáveis. Services: Product Discovery; UX Research; UX Design; UI e Product Design; Design Systems; Prototipagem e Validação; Customer Experience e Digital Experience; Web Design, Sites Institucionais e Landing Pages. ### 3. Software House e Software Sob Medida Construir sistemas adaptados às regras, pessoas e integrações específicas da operação. Technical scope: Aplicações web e enterprise, frontend, backend, full stack, APIs e microsserviços. Services: Sistemas Web; Sites, Portais e Aplicações Web; Sistemas Corporativos e Enterprise Applications; Backend Development; Frontend Development; Full Stack Development; Arquiteturas de Microsserviços; APIs e Integrações; Product e Platform Engineering. ### 4. Desenvolvimento Mobile Levar jornadas, serviços e operações para aplicativos móveis consistentes e seguros. Technical scope: Aplicativos nativos ou cross-platform, backend mobile, notificações e publicação nas lojas. Services: Aplicativos iOS; Ecossistema Apple, iPhone, iPad e App Store; Aplicativos Android; Ecossistema Google, Android e Google Play; Aplicativos Cross-Platform; Backend para Mobile; Publicação e Gestão nas Stores. ### 5. Produtos Digitais e SaaS Transformar uma oportunidade em produto digital com modelo, métricas e evolução contínua. Technical scope: MVPs, SaaS, multi-tenant, portais, plataformas e product management. Services: MVP e primeira versão funcional; Produtos SaaS; Plataformas Multi-tenant; Portais e Plataformas Digitais; Evolução de Produto; Product Management. ### 6. Modernização de Sistemas e Legado Evoluir tecnologia antiga sem colocar a continuidade da operação em risco. Technical scope: Assessment, refactoring, replatforming, rearchitecture, rewriting e cloud modernization. Services: Legacy Assessment; Refactoring; Replatforming; Rearchitecture; Rewriting; Cloud Modernization; Modernização de Mainframe; API Enablement. ### 7. Cloud, DevOps e Platform Engineering Entregar software com mais frequência e operar com escala, observabilidade e controle de custos. Technical scope: Cloud, CI/CD, IaC, containers, Kubernetes, SRE, observabilidade e FinOps. Services: Cloud Strategy e Cloud Advisory; AWS, Microsoft Azure e Google Cloud; Cloud Migration; Cloud-Native Development; DevOps; CI/CD; Infrastructure as Code; Containerização e Kubernetes; Platform Engineering; SRE; Observabilidade; FinOps. ### 8. Quality Engineering e Testes Reduzir falhas e tornar a qualidade parte de cada entrega, não apenas uma etapa final. Technical scope: QA, testes funcionais, integração, regressão, automação, performance e segurança. Services: Quality Assurance; Testes Funcionais; Testes de Integração; Testes de Regressão; Testes Automatizados; Testes de Performance; Testes de Segurança; Quality Engineering. ### 9. Dados, Analytics e Business Intelligence Organizar dados dispersos para produzir indicadores, análises e decisões confiáveis. Technical scope: Pipelines, data lakes, warehouses, lakehouses, BI, ciência e governança de dados. Services: Data Strategy; Data Engineering; Data Platforms; Data Integration; Business Intelligence e BI; Advanced Analytics; Google Analytics 4 e Digital Analytics; Data Science; Data Governance; Master Data Management. ### 10. Inteligência Artificial e Generative AI Aplicar inteligência em tarefas e decisões reais, conectada aos dados e limites da empresa. Technical scope: Machine learning, LLMs, RAG, copilots, agentes, visão computacional, MLOps e governança. Services: AI Strategy e Assessment; Machine Learning; Generative AI e LLMs; RAG; Copilots; AI Agents e Agentic AI; Conversational AI; Computer Vision; Fine-tuning; MLOps e LLMOps; AI Governance. ### 11. Cybersecurity e DevSecOps Proteger acessos, dados, aplicações e infraestrutura desde o desenho até a operação. Technical scope: AppSec, DevSecOps, cloud security, IAM, assessment, testes e arquitetura de segurança. Services: Application Security e AppSec; DevSecOps; Cloud Security; Identity e Access Management; Security Assessment; Security Testing; Security Monitoring; Security Architecture. ### 12. Plataformas Enterprise e Aplicações de Negócio Conectar e evoluir plataformas centrais que sustentam finanças, clientes, pessoas e operação. Technical scope: ERP, CRM, SAP, Oracle, TOTVS, Salesforce, Dynamics 365, low-code, integrações e AMS. Services: CRM; Salesforce; ERP; SAP; Oracle; TOTVS; Microsoft Dynamics 365; Low-code e No-code; Microsoft Power Platform; Integração com Legados; AMS. ### 13. Managed Services, Sustentação e Evolução Manter sistemas disponíveis, assistidos e evoluindo depois que entram em produção. Technical scope: Manutenção, AMS, suporte N1 a N3, operação 8x5 ou 24x7, SRE, AIOps e SLAs. Services: Application Maintenance; Manutenção Corretiva; Manutenção Evolutiva; Application Management Services; Suporte N1, N2 e N3; Operação 8x5 e 24x7; Incident e Problem Management; Monitoring e Observability; SRE e AIOps; SLA e SLO Management. ### 14. Squads, Outsourcing e Alocação Ampliar rapidamente a capacidade do time com profissionais ou equipes completas. Technical scope: Squads dedicados, staff augmentation, outsourcing, especialistas, pods e team extension. Services: Squad as a Service; Dedicated Squads; Staff Augmentation; Outsourcing de Desenvolvimento; Professional Services; Agile Pods; Team Extension. ### 15. E-commerce, Digital Commerce e Marketplaces Criar jornadas digitais de venda conectadas a pagamento, estoque, logística e relacionamento. Technical scope: E-commerce, marketplaces, plataformas de commerce, checkout, integrações e omnichannel. Services: E-commerce Development; Marketplace Development; Commerce Platforms; VTEX, Shopify, Magento e WooCommerce; Integrações de Comércio; Google Merchant Center e Marketplaces; Checkout e Payments; Omnichannel; Growth e Conversion. ### 16. CRM, Customer Experience e MarTech Unificar a visão do cliente e tornar cada contato mais relevante e mensurável. Technical scope: Customer 360, CRM, jornadas, personalização, marketing automation, MarTech e DXP. Services: Customer 360; CRM Implementation; Customer Journey; Personalização; Marketing Automation; MarTech; SEO Técnico e Otimização para Buscadores; Google Analytics e Tag Manager; Google Ads, Meta Ads e Mídia Digital; Sites e Landing Pages para Marketing; Digital Experience Platforms; Conversational Commerce. ### 17. Automação e Otimização de Processos Retirar trabalho manual e conectar processos que hoje dependem de repetição e conferência. Technical scope: Workflow, RPA, integrações, automação inteligente e hyperautomation. Services: Process Discovery; Workflow Automation; RPA; Intelligent Automation; Process Integration; Hyperautomation. ### 18. Inovação e Tecnologias Emergentes Testar novas possibilidades com velocidade antes de assumir investimentos maiores. Technical scope: Labs, PoCs, prototipagem rápida, IoT, experiências imersivas e technology assessment. Services: Innovation Consulting; Innovation Labs; Proof of Concept; Rapid Prototyping; IoT; AR, VR e Experiências Imersivas; Emerging Technology Assessment. ## Spanish service catalog ### 1. Estrategia, Discovery y Consultoría Tecnológica Entender el problema, definir prioridades y reducir riesgos antes de invertir en tecnología. Technical scope: Discovery, arquitectura, roadmap, assessment y liderazgo técnico bajo demanda. Services: Diagnóstico y Discovery; Estrategia Digital; Roadmap Tecnológico; Arquitectura y Technology Advisory; CTO as a Service y Fractional CTO; Assessment y Due Diligence Técnica. ### 2. Product Design, UX y Experiencia Digital Diseñar productos fáciles de entender, usar y evolucionar, con decisiones validadas por usuarios. Technical scope: Investigación, arquitectura de información, interfaces, design systems y prototipos navegables. Services: Product Discovery; UX Research; UX Design; UI y Product Design; Design Systems; Prototipado y Validación; Customer Experience y Digital Experience; Web Design, Sitios Corporativos y Landing Pages. ### 3. Software House y Software a Medida Construir sistemas adaptados a las reglas, personas e integraciones específicas de la operación. Technical scope: Aplicaciones web y enterprise, frontend, backend, full stack, APIs y microservicios. Services: Sistemas Web; Sitios, Portales y Aplicaciones Web; Aplicaciones Enterprise; Backend Development; Frontend Development; Full Stack Development; Arquitecturas de Microservicios; APIs e Integraciones; Product y Platform Engineering. ### 4. Desarrollo Mobile Llevar recorridos, servicios y operaciones a aplicaciones móviles consistentes y seguras. Technical scope: Aplicaciones nativas o cross-platform, backend mobile, notificaciones y publicación en stores. Services: Aplicaciones iOS; Ecosistema Apple, iPhone, iPad y App Store; Aplicaciones Android; Ecosistema Google, Android y Google Play; Aplicaciones Cross-Platform; Backend para Mobile; Publicación y Gestión en Stores. ### 5. Productos Digitales y SaaS Transformar una oportunidad en un producto digital con modelo, métricas y evolución continua. Technical scope: MVPs, SaaS, plataformas multi-tenant, portales y product management. Services: MVP y Primera Versión Funcional; Productos SaaS; Plataformas Multi-tenant; Portales y Plataformas Digitales; Evolución de Producto; Product Management. ### 6. Modernización de Sistemas y Legado Evolucionar tecnología antigua sin poner en riesgo la continuidad del negocio. Technical scope: Assessment, refactoring, replatforming, rearchitecture, rewriting y cloud modernization. Services: Legacy Assessment; Refactoring; Replatforming; Rearchitecture; Rewriting; Cloud Modernization; Modernización de Mainframe; API Enablement. ### 7. Cloud, DevOps y Platform Engineering Entregar software con mayor frecuencia y operar con escala, observabilidad y control de costos. Technical scope: Cloud, CI/CD, IaC, containers, Kubernetes, SRE, observabilidad y FinOps. Services: Cloud Strategy y Advisory; AWS, Microsoft Azure y Google Cloud; Cloud Migration; Cloud-Native Development; DevOps; CI/CD; Infrastructure as Code; Containerización y Kubernetes; Platform Engineering; SRE; Observabilidad; FinOps. ### 8. Quality Engineering y Pruebas Reducir fallas y hacer que la calidad forme parte de cada entrega, no solo de una etapa final. Technical scope: QA, pruebas funcionales, integración, regresión, automatización, performance y seguridad. Services: Quality Assurance; Pruebas Funcionales; Pruebas de Integración; Pruebas de Regresión; Pruebas Automatizadas; Pruebas de Performance; Pruebas de Seguridad; Quality Engineering. ### 9. Datos, Analytics y Business Intelligence Organizar datos dispersos para producir indicadores, análisis y decisiones confiables. Technical scope: Pipelines, data lakes, warehouses, lakehouses, BI, ciencia y gobierno de datos. Services: Data Strategy; Data Engineering; Data Platforms; Data Integration; Business Intelligence; Advanced Analytics; Google Analytics 4 y Digital Analytics; Data Science; Data Governance; Master Data Management. ### 10. Inteligencia Artificial y Generative AI Aplicar inteligencia a tareas y decisiones reales, conectada con datos y límites de la empresa. Technical scope: Machine learning, LLMs, RAG, copilots, agentes, computer vision, MLOps y gobierno. Services: AI Strategy y Assessment; Machine Learning; Generative AI y LLMs; RAG; Copilots; AI Agents y Agentic AI; Conversational AI; Computer Vision; Fine-tuning; MLOps y LLMOps; AI Governance. ### 11. Cybersecurity y DevSecOps Proteger accesos, datos, aplicaciones e infraestructura desde el diseño hasta la operación. Technical scope: AppSec, DevSecOps, cloud security, IAM, assessment, pruebas y arquitectura de seguridad. Services: Application Security y AppSec; DevSecOps; Cloud Security; Identity y Access Management; Security Assessment; Security Testing; Security Monitoring; Security Architecture. ### 12. Plataformas Enterprise y Aplicaciones de Negocio Conectar y evolucionar plataformas centrales que sostienen finanzas, clientes, personas y operación. Technical scope: ERP, CRM, SAP, Oracle, TOTVS, Salesforce, Dynamics 365, low-code, integraciones y AMS. Services: CRM; Salesforce; ERP; SAP; Oracle; TOTVS; Microsoft Dynamics 365; Low-code y No-code; Microsoft Power Platform; Integración con Legados; AMS. ### 13. Managed Services, Soporte y Evolución Mantener sistemas disponibles, asistidos y evolucionando después de entrar en producción. Technical scope: Mantenimiento, AMS, soporte N1 a N3, operación 8x5 o 24x7, SRE, AIOps y SLAs. Services: Application Maintenance; Mantenimiento Correctivo; Mantenimiento Evolutivo; Application Management Services; Soporte N1, N2 y N3; Operación 8x5 y 24x7; Incident y Problem Management; Monitoring y Observability; SRE y AIOps; SLA y SLO Management. ### 14. Squads, Outsourcing y Asignación Ampliar rápidamente la capacidad del equipo con profesionales o equipos completos. Technical scope: Squads dedicados, staff augmentation, outsourcing, especialistas, pods y team extension. Services: Squad as a Service; Dedicated Squads; Staff Augmentation; Outsourcing de Desarrollo; Professional Services; Agile Pods; Team Extension. ### 15. E-commerce, Digital Commerce y Marketplaces Crear recorridos digitales de venta conectados con pagos, inventario, logística y relación. Technical scope: E-commerce, marketplaces, commerce platforms, checkout, integraciones y omnichannel. Services: E-commerce Development; Marketplace Development; Commerce Platforms; VTEX, Shopify, Magento y WooCommerce; Integraciones de Comercio; Google Merchant Center y Marketplaces; Checkout y Payments; Omnichannel; Growth y Conversion. ### 16. CRM, Customer Experience y MarTech Unificar la visión del cliente y hacer que cada contacto sea más relevante y medible. Technical scope: Customer 360, CRM, recorridos, personalización, marketing automation, MarTech y DXP. Services: Customer 360; CRM Implementation; Customer Journey; Personalización; Marketing Automation; MarTech; SEO Técnico y Optimización para Buscadores; Google Analytics y Tag Manager; Google Ads, Meta Ads y Medios Digitales; Sitios y Landing Pages para Marketing; Digital Experience Platforms; Conversational Commerce. ### 17. Automatización y Optimización de Procesos Eliminar trabajo manual y conectar procesos que dependen de repetición y revisión. Technical scope: Workflow, RPA, integraciones, automatización inteligente e hyperautomation. Services: Process Discovery; Workflow Automation; RPA; Intelligent Automation; Process Integration; Hyperautomation. ### 18. Innovación y Tecnologías Emergentes Probar nuevas posibilidades con rapidez antes de asumir inversiones mayores. Technical scope: Labs, PoCs, prototipado rápido, IoT, experiencias inmersivas y technology assessment. Services: Innovation Consulting; Innovation Labs; Proof of Concept; Rapid Prototyping; IoT; AR, VR y Experiencias Inmersivas; Emerging Technology Assessment. # Orkest Building Blocks: 26 reusable capabilities Canonical source: https://services.orkest.net/building-blocks Building blocks are modular foundations used only when relevant to a project. They accelerate recurring technology concerns while custom rules, integrations, interfaces and business decisions remain specific to each client. ## English building block catalog ### 1. Foundation, security and scale The technical foundation to operate with trust, traceability and global reach. - Security: Protection, policies and controls embedded in the architecture from the first release. - DevOps: Pipelines, environments, observability and infrastructure for predictable delivery and operation. - Authentication, SSO and MFA: Centralized identity, corporate sign-in and multiple factors for safer access. - Logs and Audit: Searchable records of events and actions for investigation, governance and compliance. - Database and Entities (ORM): Consistent data and domain modeling with controlled schema evolution. - Global operating capacity: Architecture ready for regions, languages, currencies, time zones and international growth. ### 2. Automation and intelligence Capabilities that remove repetitive work and connect people, agents and decisions. - AI Agents: Agents with context, tools, permissions and defined limits to perform real tasks. - Workflows and Approvals: Configurable flows with stages, owners, deadlines, exceptions and a decision trail. - Support and Service: Queues, history, SLAs and automation to organize relationships with users and customers. - WhatsApp and Telegram: Conversations, notifications and operational journeys connected to messaging channels. - Social media integration: Publishing, capture and synchronization of interactions with authorized social channels. - Digital Signature: Acceptance and signature collection with evidence, status and documents linked to the process. - Document creation and management: Templates, generation, versioning, storage and document lifecycle management. ### 3. Business and finance Operational blocks connecting revenue, relationships and financial management. - Payments and Credit Cards: Billing, subscriptions, reconciliation and multiple payment methods built into the product. - Electronic Invoicing: Tax document issuance and tracking connected to commercial rules and the financial cycle. - Financial Management: Accounts, transactions, cost centers, reconciliation and a clear view of the operation. - CRM: Relationships, opportunities, activities and commercial history in a single view. - ERPs: Management system integration to synchronize records, orders, inventory and finance. ### 4. Product and experience Interfaces and tools that turn data and processes into a clear experience. - Reports: Structured reports, exports and scheduled distribution for different audiences. - Dashboards: Interactive indicators and visualizations to monitor operations, risk and results. - Forms: Dynamic data collection with rules, validations, stages and conditional fields. - UI and UX: Accessible interfaces and journeys designed to reduce effort and clarify decisions. - Video and Image Creation Studio: Resources to create, organize, transform and distribute visual content within the system. ### 5. Platform and ecosystem Connectivity and architecture to integrate the system with the wider operation. - API Native: Capabilities exposed through APIs from day one, ready for new channels and integrations. - Integrations and APIs: Connectors, webhooks and orchestration for internal systems, partners and external platforms. - Blockchain: Distributed and verifiable records when traceability and shared trust justify their use. ## Brazilian Portuguese building block catalog ### 1. Fundação, segurança e escala A base técnica para operar com confiança, rastreabilidade e alcance global. - Security: Proteções, políticas e controles integrados à arquitetura desde a primeira versão. - DevOps: Pipelines, ambientes, observabilidade e infraestrutura para entregar e operar com previsibilidade. - Autenticação, SSO e MFA: Identidade centralizada, login corporativo e múltiplos fatores para acessos mais seguros. - Log e Auditoria: Registro pesquisável de eventos e ações para investigação, governança e conformidade. - Banco de dados e Entidades (ORM): Modelagem consistente de dados e regras de domínio com evolução controlada do schema. - Capacidade de operação global: Arquitetura preparada para regiões, idiomas, moedas, fusos e crescimento internacional. ### 2. Automação e inteligência Capacidades que retiram trabalho repetitivo e conectam pessoas, agentes e decisões. - Agentes de IA: Agentes com contexto, ferramentas, permissões e limites definidos para executar tarefas reais. - Workflows e Aprovações: Fluxos configuráveis com etapas, responsáveis, prazos, exceções e trilha de decisão. - Suporte e Atendimento: Filas, históricos, SLAs e automações para organizar o relacionamento com usuários e clientes. - WhatsApp e Telegram: Conversas, notificações e jornadas operacionais conectadas aos canais de mensagem. - Integração com redes sociais: Publicação, captura e sincronização de interações com canais sociais autorizados. - Assinatura Digital: Coleta de aceite e assinatura com evidências, status e documentos vinculados ao processo. - Gestão e Criação de documentos: Templates, geração, versionamento, armazenamento e ciclo de vida de documentos. ### 3. Negócio e finanças Blocos operacionais que conectam receita, relacionamento e gestão financeira. - Pagamentos e Cartões de crédito: Cobrança, recorrência, conciliação e múltiplos meios de pagamento integrados ao produto. - Nota Fiscal: Emissão e acompanhamento fiscal conectados às regras comerciais e ao ciclo financeiro. - Gestão Financeira: Contas, movimentos, centros de resultado, conciliação e visão financeira da operação. - CRM: Relacionamentos, oportunidades, atividades e histórico comercial em uma visão única. - ERPs: Integração com sistemas de gestão para sincronizar cadastros, pedidos, estoque e financeiro. ### 4. Produto e experiência Interfaces e ferramentas para transformar dados e processos em uma experiência clara. - Reports: Relatórios estruturados, exportações e distribuições programadas para diferentes públicos. - Dashboards: Indicadores e visualizações interativas para acompanhar operação, risco e resultado. - Formulários: Coleta dinâmica de dados com regras, validações, etapas e campos condicionais. - UI e UX: Interfaces acessíveis e jornadas desenhadas para reduzir esforço e tornar decisões mais claras. - Studio de criação, vídeo e imagem: Recursos para criar, organizar, transformar e distribuir conteúdo visual dentro do sistema. ### 5. Plataforma e ecossistema Conectividade e arquitetura para integrar o sistema ao restante da operação. - API Native: Capacidades expostas por APIs desde a origem, prontas para novos canais e integrações. - Integrações e APIs: Conectores, webhooks e orquestrações para sistemas internos, parceiros e plataformas externas. - Blockchain: Registros distribuídos e verificáveis quando rastreabilidade e confiança compartilhada justificam o uso. ## Spanish building block catalog ### 1. Base, seguridad y escala La base técnica para operar con confianza, trazabilidad y alcance global. - Security: Protecciones, políticas y controles integrados en la arquitectura desde la primera versión. - DevOps: Pipelines, ambientes, observabilidad e infraestructura para entregar y operar con previsibilidad. - Autenticación, SSO y MFA: Identidad centralizada, acceso corporativo y múltiples factores para accesos más seguros. - Logs y Auditoría: Registro consultable de eventos y acciones para investigación, gobierno y cumplimiento. - Base de datos y Entidades (ORM): Modelado consistente de datos y dominio con evolución controlada del esquema. - Capacidad de operación global: Arquitectura preparada para regiones, idiomas, monedas, husos horarios y crecimiento internacional. ### 2. Automatización e inteligencia Capacidades que eliminan trabajo repetitivo y conectan personas, agentes y decisiones. - Agentes de IA: Agentes con contexto, herramientas, permisos y límites definidos para ejecutar tareas reales. - Workflows y Aprobaciones: Flujos configurables con etapas, responsables, plazos, excepciones y trazabilidad de decisiones. - Soporte y Atención: Colas, historiales, SLAs y automatizaciones para organizar la relación con usuarios y clientes. - WhatsApp y Telegram: Conversaciones, notificaciones y recorridos operativos conectados a canales de mensajería. - Integración con redes sociales: Publicación, captura y sincronización de interacciones con canales sociales autorizados. - Firma Digital: Recopilación de aceptación y firma con evidencias, estado y documentos vinculados al proceso. - Gestión y creación de documentos: Plantillas, generación, versiones, almacenamiento y ciclo de vida de documentos. ### 3. Negocio y finanzas Bloques operativos que conectan ingresos, relaciones y gestión financiera. - Pagos y Tarjetas de crédito: Cobros, recurrencia, conciliación y múltiples medios de pago integrados en el producto. - Factura Electrónica: Emisión y seguimiento fiscal conectados con reglas comerciales y el ciclo financiero. - Gestión Financiera: Cuentas, movimientos, centros de resultado, conciliación y visión financiera de la operación. - CRM: Relaciones, oportunidades, actividades e historial comercial en una única visión. - ERPs: Integración con sistemas de gestión para sincronizar registros, pedidos, inventario y finanzas. ### 4. Producto y experiencia Interfaces y herramientas para transformar datos y procesos en una experiencia clara. - Reports: Informes estructurados, exportaciones y distribuciones programadas para diferentes públicos. - Dashboards: Indicadores y visualizaciones interactivas para seguir operación, riesgo y resultados. - Formularios: Captura dinámica de datos con reglas, validaciones, etapas y campos condicionales. - UI y UX: Interfaces accesibles y recorridos diseñados para reducir esfuerzo y aclarar decisiones. - Studio de creación, video e imagen: Recursos para crear, organizar, transformar y distribuir contenido visual dentro del sistema. ### 5. Plataforma y ecosistema Conectividad y arquitectura para integrar el sistema con el resto de la operación. - API Native: Capacidades expuestas mediante APIs desde el origen, listas para nuevos canales e integraciones. - Integraciones y APIs: Conectores, webhooks y orquestaciones para sistemas internos, socios y plataformas externas. - Blockchain: Registros distribuidos y verificables cuando la trazabilidad y la confianza compartida justifican su uso. # Orkest public discovery graph The discovery graph gives every challenge, technology practice, specific service, reusable capability and Orkest partner a stable, localized URL. The complete structured graph is available at https://services.orkest.net/knowledge.json. ## Solution map Canonical index: https://services.orkest.net/en/solutions ### Challenges and pains - [Bring an idea to life](https://services.orkest.net/en/solutions/challenges/launch): From discovery to the first production release, with product, experience and technology moving together. - [Digitize an operation](https://services.orkest.net/en/solutions/challenges/digitize): We turn rules, journeys and approvals into clear, integrated and traceable systems. - [Modernize legacy systems](https://services.orkest.net/en/solutions/challenges/modernize): We assess risk, dependencies and value to integrate, refactor, migrate or rebuild safely. - [Connect systems and data](https://services.orkest.net/en/solutions/challenges/connect): Integrations, APIs and data platforms create a connected operation and a reliable view. - [Evolve ERP and platforms](https://services.orkest.net/en/solutions/challenges/platforms): We integrate and evolve ERP, SAP, Oracle, TOTVS, CRM and core platforms without disrupting the business. - [Apply AI and automation](https://services.orkest.net/en/solutions/challenges/intelligence): Agents, copilots, models and automation enter the real workflow with context, control and measurement. - [Gain scale and trust](https://services.orkest.net/en/solutions/challenges/reliability): Cloud, quality, security and observability make delivery faster and operations more predictable. - [Reduce cost and complexity](https://services.orkest.net/en/solutions/challenges/efficiency): Architecture, cloud, automation and modernization simplify operations and direct investment toward value. - [Sell and engage better](https://services.orkest.net/en/solutions/challenges/growth): Commerce, CRM, data and experience connect acquisition, service, conversion and retention. - [Extend the team](https://services.orkest.net/en/solutions/challenges/team): Professionals, pods or squads join your context with seniority, management and defined outcomes. - [Support and evolve](https://services.orkest.net/en/solutions/challenges/operate): Operations, support, maintenance and continuous evolution with indicators, agreements and clear ownership. ### Orkest people - [Thomaz Camanho](https://services.orkest.net/en/solutions/people/thomaz-camanho): Strategy and growth. Group CEO. Sold Arker for BRL 38.7 million. More than 90 strategic projects for over 70 large companies. Y Combinator finalist. - [Thomas Alexander Semple](https://services.orkest.net/en/solutions/people/thomas-alexander-semple): Technology, product and operations. Two exits: Cangooroo/T4w and Arker. Projects at more than 100 large companies. Built the platform we use. - [Rafael Camanho](https://services.orkest.net/en/solutions/people/rafael-camanho): Brand and positioning. Arker exit. Twenty years working with brand and behavior for companies including Unilever, Heineken, Nestlé, Magalu and Bradesco. - [Caio Arnhold](https://services.orkest.net/en/solutions/people/caio-arnhold): Strategy and finance. More than 20 years at Ambev, Unilever and P&G in Brazil and abroad. Strategy, innovation and portfolio. - [Marcelo Tucci Lisboa](https://services.orkest.net/en/solutions/people/marcelo-tucci-lisboa): Investors and partnerships. Nearly 20 years at Ambev and ZX Ventures. Investor relations, partnerships and business development. - [Eduardo Abreu Sodré](https://services.orkest.net/en/solutions/people/eduardo-abreu-sodre): Legal, M&A and international. More than 20 years in complex transactions, governance and international investments. ## Mapa de soluções Canonical index: https://services.orkest.net/pt-br/solutions ### Challenges and pains - [Tirar uma ideia do papel](https://services.orkest.net/pt-br/solutions/challenges/launch): Da descoberta à primeira versão em produção, com produto, experiência e tecnologia avançando juntos. - [Digitalizar uma operação](https://services.orkest.net/pt-br/solutions/challenges/digitize): Transformamos regras, jornadas e aprovações em sistemas claros, integrados e rastreáveis. - [Modernizar o legado](https://services.orkest.net/pt-br/solutions/challenges/modernize): Avaliamos risco, dependências e valor para integrar, refatorar, migrar ou reconstruir com segurança. - [Conectar sistemas e dados](https://services.orkest.net/pt-br/solutions/challenges/connect): Integrações, APIs e plataformas de dados criam uma operação conectada e uma visão confiável. - [Evoluir ERP e plataformas](https://services.orkest.net/pt-br/solutions/challenges/platforms): Integramos e evoluímos ERP, SAP, Oracle, TOTVS, CRM e plataformas centrais sem interromper o negócio. - [Aplicar IA e automação](https://services.orkest.net/pt-br/solutions/challenges/intelligence): Agentes, copilots, modelos e automações entram no fluxo real, com contexto, controle e medição. - [Ganhar escala e confiança](https://services.orkest.net/pt-br/solutions/challenges/reliability): Cloud, qualidade, segurança e observabilidade tornam a entrega mais rápida e a operação mais previsível. - [Reduzir custo e complexidade](https://services.orkest.net/pt-br/solutions/challenges/efficiency): Arquitetura, cloud, automação e modernização simplificam a operação e direcionam investimento para o que gera valor. - [Vender e relacionar melhor](https://services.orkest.net/pt-br/solutions/challenges/growth): Comércio, CRM, dados e experiência conectam aquisição, atendimento, conversão e retenção. - [Reforçar o time](https://services.orkest.net/pt-br/solutions/challenges/team): Profissionais, pods ou squads entram no seu contexto com senioridade, gestão e objetivos definidos. - [Sustentar e evoluir](https://services.orkest.net/pt-br/solutions/challenges/operate): Operação, suporte, manutenção e evolução contínua com indicadores, acordos e responsabilidade clara. ### Orkest people - [Thomaz Camanho](https://services.orkest.net/pt-br/solutions/people/thomaz-camanho): Estratégia e crescimento. CEO do grupo. Vendeu a Arker por R$ 38,7 milhões. Mais de 90 projetos estratégicos para mais de 70 empresas grandes. Finalista do Y Combinator. - [Thomas Alexander Semple](https://services.orkest.net/pt-br/solutions/people/thomas-alexander-semple): Tecnologia, produto e operação. Dois exits: Cangooroo/T4w e Arker. Projetos em mais de 100 empresas grandes. Construiu a plataforma que usamos. - [Rafael Camanho](https://services.orkest.net/pt-br/solutions/people/rafael-camanho): Marca e posicionamento. Exit da Arker. Vinte anos de branding e comportamento para empresas como Unilever, Heineken, Nestlé, Magalu e Bradesco. - [Caio Arnhold](https://services.orkest.net/pt-br/solutions/people/caio-arnhold): Estratégia e finanças. Mais de 20 anos em Ambev, Unilever e P&G, no Brasil e fora. Estratégia, inovação e portfólio. - [Marcelo Tucci Lisboa](https://services.orkest.net/pt-br/solutions/people/marcelo-tucci-lisboa): Investidores e parcerias. Cerca de 20 anos em Ambev e ZX Ventures. Relações com investidores, parcerias e desenvolvimento de negócios. - [Eduardo Abreu Sodré](https://services.orkest.net/pt-br/solutions/people/eduardo-abreu-sodre): Jurídico, M&A e internacional. Mais de 20 anos em transação complexa, governança e investimentos internacionais. ## Mapa de soluciones Canonical index: https://services.orkest.net/es/solutions ### Challenges and pains - [Llevar una idea a la realidad](https://services.orkest.net/es/solutions/challenges/launch): Desde el discovery hasta la primera versión en producción, con producto, experiencia y tecnología avanzando juntos. - [Digitalizar una operación](https://services.orkest.net/es/solutions/challenges/digitize): Transformamos reglas, recorridos y aprobaciones en sistemas claros, integrados y trazables. - [Modernizar sistemas legados](https://services.orkest.net/es/solutions/challenges/modernize): Evaluamos riesgos, dependencias y valor para integrar, refactorizar, migrar o reconstruir de forma segura. - [Conectar sistemas y datos](https://services.orkest.net/es/solutions/challenges/connect): Integraciones, APIs y plataformas de datos crean una operación conectada y una visión confiable. - [Evolucionar ERP y plataformas](https://services.orkest.net/es/solutions/challenges/platforms): Integramos y evolucionamos ERP, SAP, Oracle, TOTVS, CRM y plataformas centrales sin interrumpir el negocio. - [Aplicar IA y automatización](https://services.orkest.net/es/solutions/challenges/intelligence): Agentes, copilots, modelos y automatizaciones entran en el flujo real con contexto, control y medición. - [Ganar escala y confianza](https://services.orkest.net/es/solutions/challenges/reliability): Cloud, calidad, seguridad y observabilidad hacen la entrega más rápida y la operación más predecible. - [Reducir costo y complejidad](https://services.orkest.net/es/solutions/challenges/efficiency): Arquitectura, cloud, automatización y modernización simplifican la operación y dirigen la inversión hacia el valor. - [Vender y relacionarse mejor](https://services.orkest.net/es/solutions/challenges/growth): Commerce, CRM, datos y experiencia conectan adquisición, atención, conversión y retención. - [Ampliar el equipo](https://services.orkest.net/es/solutions/challenges/team): Profesionales, pods o squads entran en tu contexto con seniority, gestión y resultados definidos. - [Mantener y evolucionar](https://services.orkest.net/es/solutions/challenges/operate): Operación, soporte, mantenimiento y evolución continua con indicadores, acuerdos y responsabilidad clara. ### Orkest people - [Thomaz Camanho](https://services.orkest.net/es/solutions/people/thomaz-camanho): Estrategia y crecimiento. CEO del grupo. Vendió Arker por BRL 38,7 millones. Más de 90 proyectos estratégicos para más de 70 grandes empresas. Finalista de Y Combinator. - [Thomas Alexander Semple](https://services.orkest.net/es/solutions/people/thomas-alexander-semple): Tecnología, producto y operaciones. Dos exits: Cangooroo/T4w y Arker. Proyectos en más de 100 grandes empresas. Construyó la plataforma que utilizamos. - [Rafael Camanho](https://services.orkest.net/es/solutions/people/rafael-camanho): Marca y posicionamiento. Exit de Arker. Veinte años trabajando con marca y comportamiento para empresas como Unilever, Heineken, Nestlé, Magalu y Bradesco. - [Caio Arnhold](https://services.orkest.net/es/solutions/people/caio-arnhold): Estrategia y finanzas. Más de 20 años en Ambev, Unilever y P&G, en Brasil y en otros mercados. Estrategia, innovación y portafolio. - [Marcelo Tucci Lisboa](https://services.orkest.net/es/solutions/people/marcelo-tucci-lisboa): Inversores y alianzas. Cerca de 20 años en Ambev y ZX Ventures. Relación con inversores, alianzas y desarrollo de negocios. - [Eduardo Abreu Sodré](https://services.orkest.net/es/solutions/people/eduardo-abreu-sodre): Legal, M&A e internacional. Más de 20 años en transacciones complejas, gobernanza e inversiones internacionales. ## Contact Email: contact@orkest.net Website: https://services.orkest.net