SERVICESORKEST SOLUTION KNOWLEDGE MAP
Start with the challenge.
Explore every path.
A public map connecting business challenges, technology practices, specific services, reusable capabilities and the people behind Orkest.
results
Bring an idea to life
I need to validate or launch something new
From discovery to the first production release, with product, experience and technology moving together.
↗Digitize an operation
Spreadsheets and manual work do not scale
We turn rules, journeys and approvals into clear, integrated and traceable systems.
↗Modernize legacy systems
The current system holds the business back
We assess risk, dependencies and value to integrate, refactor, migrate or rebuild safely.
↗Connect systems and data
Information is scattered
Integrations, APIs and data platforms create a connected operation and a reliable view.
↗Evolve ERP and platforms
Operations rely on disconnected systems
We integrate and evolve ERP, SAP, Oracle, TOTVS, CRM and core platforms without disrupting the business.
↗Apply AI and automation
I want to reduce repetitive work
Agents, copilots, models and automation enter the real workflow with context, control and measurement.
↗Gain scale and trust
I need a safer operation
Cloud, quality, security and observability make delivery faster and operations more predictable.
↗Reduce cost and complexity
Technology is expensive or difficult to maintain
Architecture, cloud, automation and modernization simplify operations and direct investment toward value.
↗Sell and engage better
The customer journey is fragmented
Commerce, CRM, data and experience connect acquisition, service, conversion and retention.
↗Extend the team
We lack capacity or specialist skills
Professionals, pods or squads join your context with seniority, management and defined outcomes.
↗Support and evolve
The system exists and needs to keep running
Operations, support, maintenance and continuous evolution with indicators, agreements and clear ownership.
↗Strategy, Discovery and Technology Advisory
Strategy
Understand the problem, set priorities and reduce risk before investing in technology.
↗Product Design, UX and Digital Experience
Product and UX
Design products that are easy to understand, use and evolve, with decisions validated by users.
↗Software House and Custom Engineering
Software House
Build systems around the specific rules, people and integrations of the operation.
↗Mobile Development
Mobile
Bring journeys, services and operations to consistent and secure mobile applications.
↗Digital Products and SaaS
SaaS
Turn an opportunity into a digital product with a model, metrics and continuous evolution.
↗System and Legacy Modernization
Legacy
Evolve older technology without putting business continuity at risk.
↗Cloud, DevOps and Platform Engineering
Cloud and DevOps
Ship software more frequently and operate with scale, observability and cost control.
↗Quality Engineering and Software Testing
Quality
Reduce failures and make quality part of every delivery, not only a final stage.
↗Data, Analytics and Business Intelligence
Data and BI
Organize scattered data to produce reliable indicators, analysis and decisions.
↗Artificial Intelligence and Generative AI
AI
Apply intelligence to real tasks and decisions, connected to company data and limits.
↗Cybersecurity and DevSecOps
Security
Protect access, data, applications and infrastructure from design through operations.
↗Enterprise Platforms and Business Applications
ERP and Enterprise
Connect and evolve the core platforms supporting finance, customers, people and operations.
↗Managed Services, Support and Evolution
Operations
Keep systems available, supported and evolving after they enter production.
↗Squads, Outsourcing and Staff Augmentation
Teams
Quickly expand team capacity with individual professionals or complete teams.
↗E-commerce, Digital Commerce and Marketplaces
Commerce
Create digital sales journeys connected to payments, inventory, logistics and relationships.
↗CRM, Customer Experience and MarTech
CRM and MarTech
Unify the customer view and make every interaction more relevant and measurable.
↗Process Automation and Optimization
Automation
Remove manual work and connect processes that rely on repetition and checking.
↗Innovation and Emerging Technologies
Innovation
Test new possibilities quickly before committing to larger investments.
↗Security
Foundation, security and scale
Protection, policies and controls embedded in the architecture from the first release.
↗DevOps
Foundation, security and scale
Pipelines, environments, observability and infrastructure for predictable delivery and operation.
↗Authentication, SSO and MFA
Foundation, security and scale
Centralized identity, corporate sign-in and multiple factors for safer access.
↗Logs and Audit
Foundation, security and scale
Searchable records of events and actions for investigation, governance and compliance.
↗Database and Entities (ORM)
Foundation, security and scale
Consistent data and domain modeling with controlled schema evolution.
↗Global operating capacity
Foundation, security and scale
Architecture ready for regions, languages, currencies, time zones and international growth.
↗AI Agents
Automation and intelligence
Agents with context, tools, permissions and defined limits to perform real tasks.
↗Workflows and Approvals
Automation and intelligence
Configurable flows with stages, owners, deadlines, exceptions and a decision trail.
↗Support and Service
Automation and intelligence
Queues, history, SLAs and automation to organize relationships with users and customers.
↗WhatsApp and Telegram
Automation and intelligence
Conversations, notifications and operational journeys connected to messaging channels.
↗Social media integration
Automation and intelligence
Publishing, capture and synchronization of interactions with authorized social channels.
↗Digital Signature
Automation and intelligence
Acceptance and signature collection with evidence, status and documents linked to the process.
↗Document creation and management
Automation and intelligence
Templates, generation, versioning, storage and document lifecycle management.
↗Payments and Credit Cards
Business and finance
Billing, subscriptions, reconciliation and multiple payment methods built into the product.
↗Electronic Invoicing
Business and finance
Tax document issuance and tracking connected to commercial rules and the financial cycle.
↗Financial Management
Business and finance
Accounts, transactions, cost centers, reconciliation and a clear view of the operation.
↗CRM
Business and finance
Relationships, opportunities, activities and commercial history in a single view.
↗ERPs
Business and finance
Management system integration to synchronize records, orders, inventory and finance.
↗Reports
Product and experience
Structured reports, exports and scheduled distribution for different audiences.
↗Dashboards
Product and experience
Interactive indicators and visualizations to monitor operations, risk and results.
↗Forms
Product and experience
Dynamic data collection with rules, validations, stages and conditional fields.
↗UI and UX
Product and experience
Accessible interfaces and journeys designed to reduce effort and clarify decisions.
↗Video and Image Creation Studio
Product and experience
Resources to create, organize, transform and distribute visual content within the system.
↗API Native
Platform and ecosystem
Capabilities exposed through APIs from day one, ready for new channels and integrations.
↗Integrations and APIs
Platform and ecosystem
Connectors, webhooks and orchestration for internal systems, partners and external platforms.
↗Blockchain
Platform and ecosystem
Distributed and verifiable records when traceability and shared trust justify their use.
↗Thomaz Camanho
Strategy and growth
Group CEO. Sold Arker for BRL 38.7 million. More than 90 strategic projects for over 70 large companies. Y Combinator finalist.
↗Thomas Alexander Semple
Technology, product and operations
Two exits: Cangooroo/T4w and Arker. Projects at more than 100 large companies. Built the platform we use.
↗Rafael Camanho
Brand and positioning
Arker exit. Twenty years working with brand and behavior for companies including Unilever, Heineken, Nestlé, Magalu and Bradesco.
↗Caio Arnhold
Strategy and finance
More than 20 years at Ambev, Unilever and P&G in Brazil and abroad. Strategy, innovation and portfolio.
↗Marcelo Tucci Lisboa
Investors and partnerships
Nearly 20 years at Ambev and ZX Ventures. Investor relations, partnerships and business development.
↗Eduardo Abreu Sodré
Legal, M&A and international
More than 20 years in complex transactions, governance and international investments.
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