Practices · Operations

Managed Services, Support and Evolution

Keep systems available, supported and evolving after they enter production.

Technical context

Maintenance, AMS, N1 to N3 support, 8x5 or 24x7 operations, SRE, AIOps and SLAs.

What this path includes

01Application Maintenance↗02Corrective Maintenance↗03Evolutionary Maintenance↗04Application Management Services↗05N1, N2 and N3 Support↗068x5 and 24x7 Operations↗07Incident and Problem Management↗08Monitoring and Observability↗09SRE and AIOps↗10SLA and SLO Management↗

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